I wanted to share a tale of customer support that I think all of you will appreciate because all of us support someone. Let me start with a little background first.
At work, there is a support group that takes care of my hardware and from the software perspective, I support myself. At home it is a different situation, I have built four of my computers (I have a sound studio and a train layout) except for one that is a shiny new iMac. OK, I forgot my son at college who has a MacBook Pro. My experience with support is the kind that involves returning failed components for replacement. I did have one experience with a major printer manufacturer that became frustrating and time consuming. This and other experiences (friends and families) is how I formed my low opinion of Original Equipment Manufacturer (OEM) support. Now on with my tale.
