Comments on: Loose Thread http://blog.realtors.org/crt/2007/04/10/loose-thread/ CRT's communications Wed, 07 Jan 2009 01:52:48 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Martha Turner http://blog.realtors.org/crt/2007/04/10/loose-thread/comment-page-1/#comment-70184 Martha Turner Wed, 20 Feb 2008 23:33:00 +0000 http://blog.realtors.org/crt/2007/04/10/loose-thread/#comment-70184 I'd rather have two emails, one acknowledging that you got their request and the other returned in a timely manner with the relevant information. I’d rather have two emails, one acknowledging that you got their request and the other returned in a timely manner with the relevant information.

]]> By: Steve Castaneda http://blog.realtors.org/crt/2007/04/10/loose-thread/comment-page-1/#comment-25862 Steve Castaneda Thu, 12 Apr 2007 15:33:05 +0000 http://blog.realtors.org/crt/2007/04/10/loose-thread/#comment-25862 Absolutely! I like checking into this blog and reading what you guys have to say. I find them very informative. Agents have quite a debate on this topic that I blogged about over at ActiveRain. Perhaps you could chime in? http://activerain.com/blogsview/74525/Responding-to-Emails-Immediately Absolutely! I like checking into this blog and reading what you guys have to say. I find them very informative.

Agents have quite a debate on this topic that I blogged about over at ActiveRain. Perhaps you could chime in?

http://activerain.com/blogsview/74525/Responding-to-Emails-Immediately

]]> By: Chris McKeever http://blog.realtors.org/crt/2007/04/10/loose-thread/comment-page-1/#comment-25859 Chris McKeever Thu, 12 Apr 2007 13:40:00 +0000 http://blog.realtors.org/crt/2007/04/10/loose-thread/#comment-25859 @Steve - good points, thanks for the comment. I did not mean to imply 5 minute turn arounds - as I am on the fence with the whole 'always on' auto-responder. It was more directed at those responses that need an (objectively) longer time to fulfill the initial request. With that in mind, that is when I like to let the sender know that I got it, and am looking into it, they will definately hear from me in X, and if they dont call out the mod-squad to hunt me down!. As opposed to keep someone hanging for a day+ and then provide them the response. Again - thanks for the checking in @Steve - good points, thanks for the comment. I did not mean to imply 5 minute turn arounds - as I am on the fence with the whole ‘always on’ auto-responder. It was more directed at those responses that need an (objectively) longer time to fulfill the initial request. With that in mind, that is when I like to let the sender know that I got it, and am looking into it, they will definately hear from me in X, and if they dont call out the mod-squad to hunt me down!. As opposed to keep someone hanging for a day+ and then provide them the response.

Again - thanks for the checking in

]]> By: Steve Castaneda http://blog.realtors.org/crt/2007/04/10/loose-thread/comment-page-1/#comment-25857 Steve Castaneda Thu, 12 Apr 2007 13:02:43 +0000 http://blog.realtors.org/crt/2007/04/10/loose-thread/#comment-25857 Email to me is a tool that when used effectively can improve the level of service in your business via numerous mediums. The only issue I have with responding to an email immediately is that it will through your focus off track if you are in a certain mode (like lead generation). Emails, to me, are a great way to keep in touch with clients and I do respond to all emails daily. I do not, however, email a quick response to a question for two reasons: I may be focusing on a dollar productive activity at that moment or I don't want to train my clients that I'm always available 100% of the time. I need to space my time among many clients so they must understand that a 5 minutes response to their email is not always the case. Email to me is a tool that when used effectively can improve the level of service in your business via numerous mediums. The only issue I have with responding to an email immediately is that it will through your focus off track if you are in a certain mode (like lead generation).

Emails, to me, are a great way to keep in touch with clients and I do respond to all emails daily. I do not, however, email a quick response to a question for two reasons: I may be focusing on a dollar productive activity at that moment or I don’t want to train my clients that I’m always available 100% of the time. I need to space my time among many clients so they must understand that a 5 minutes response to their email is not always the case.

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