Yesterday, Kevin from Prudential Tropical posted a comment to the Google Premier Post. That lead to a brief email discussion about email and voicemail requirements within a brokerage, which then lead me to remember some thoughts I had on that topic, which, in this very wordy explanation, lead me (and ultimatey you) to this post!
Now that you don’t really know what you are reading, let me begin. There are many paths that you can take to end up at any technological solution for yourself (or organization). You can custom build something inhouse, you can use a third party package, you can use a hosted solution, or you can cheat and rely on other services to do your dirty work for you. Each have their merits, pros and cons, and dependant on the application some have more leverage (or make more sense) than others. Email is a great example of how any of these can be used, and what direct benefits come with the path chosen.
